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Money Back Guarantee

Cases, when refund can be guaranteed:

A customer cannot request a refund in case the order is revised and the issue is resolved;

Cases when the refund cannot be guaranteed:

How long does it take to receive a refund?

If the customer is willing to get a refund, they need to contact our support team, and the order will be forwarded to the Billing Department, which analyzes each case individually and comes to a final decision. Such a process usually takes up to three business days. However, in separate situations, the process may last less or more, depending on the specific details of a particular case.

Please be informed that in case we do not receive any reply from the customer in regards to the manager`s offer within 5 business days, the refund request will be terminated and the money paid fully/partially will be stored on the client`s personal account on our website as a Store Credit Balance.

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